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Return and Refund Policy

Last updated: April 1, 2020

Thank you for shopping at www.theatticny.com operated by The Attic Brooklyn, N.Y. LLC.

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 14 days of receiving your order. You can return your product for store credita different product, or a refund to the original payment method.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to The Attic Brooklyn, N.Y. LLC, 231 Grand Street Brooklyn, NY 11211.
  • Service refers to the Website.
  • Website refers to The Attic Brooklyn, N.Y., accessible from www.theatticny.com
  • Product refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Product or on which a third party you have appointed, who is not the carrier, takes possession of the Product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform Us of your decision by email at:

returns@theatticny.com

We will reimburse You no later than 14 days from the day on which We receive the returned Product. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the item(s) to be eligible for a return, please make sure that:

  • The product was purchased in the last 14 days
  • The product has no new wear or imperfections

The following products cannot be returned:

  • Product made to your specifications or clearly personalized.
  • The Product which according to its nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The Product is not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • Discounted Product is final and cannot be returned or exchanged

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Product

You are responsible for the cost and risk of returning the Product to Us. You should send the Product to the following address:

231 Grand Street
Brooklyn, NY 11211

We cannot be held responsible for Product damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Product marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned Product is received, a gift certificate will be mailed to You.

If the Product wasn’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By E-mail: returns@theatticny.com
By Phone: 1 (929) 276-3533

By using this website, you agree to the Terms and Conditions and this Return Policy.

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